Frequently Asked Questions
Why Choose Us
There are various reasons why you should choose us, here is the list below;
- We provide high-quality products along with a full warranty against any broken materials or craftsmanship.
- Your money is assured and of great value with us.
- With our fully personalized memorial products, you can reflect the true memory of your departed loved ones.
- Our company offers reasonable prices.
- We have a complete line of headstones to choose from.
- We can cover various cities and countries around (state).
- All of our products are securely supplied with our secured website.
- All of our products are created and designed with the highest standards. In line with this, we can assure you that they are not only durable but long-lasting that can last for years.
- We ship anywhere in the United States and internationally.
- You have the freedom to design and choose your headstone in the comfort of your home, especially with the current pandemic.
- Our glass-backed stainless steel headstones bear international patents when it comes to design and construction.
No, we are not all the same.
As an experienced memorialist, we provide various headstones that bear our talents, and artistry which are molded for more than a decade. We are not the same as other companies that only sell headstones. With us, we will offer you terrific memorial art without too many costs.
Ordering
You can directly place your order once you already have a saved design, if not, you can check first our products or our catalog. You can also try to have your memorial at your means and let our monument maker enhance and make it work on your chosen headstone style.
Yes, as for this matter, it is best to call our customer service department before placing an order with us. As we settled for the necessary details, we will let you know the time frame and the additional costs needed. Usually, it costs you $200-$400 additional charges for expedited shipping.
Yes, this is what we call “pre-need”. With this matter, you can save yourself from future price increase and you can finalize the design in no rush. We can also store the stone at no charge and ship it when it is needed
Contact us right away. In the line with this, expect an additional fee with any revisions. The cost will depend on the current status of your order.
No is not true. If the cemetery tells you this, then they are breaking the law. You can actually buy a memorial or marker in any headstone company of your choice.
Location
Generally, our main office is located at (address). However, we do and deliver headstones and memorials around the (state). We are also connected with various distributors around (country) where you can effectively order your headstone online. You can also check our “contact us page” if you wish to have an idea about the design and quotation for free.
We are located in the state of (state name). We have our main office at (address).
As for the design and craftsmanship, we can provide better than your local company. We also offer quality customer service as well. Most local companies offer ordinary yet usual gravestones and markers but not as much as creative as ours. We can always present a custom stone where you can have a chance to work with our skilled design team while using state-of-the-art equipment.
Our products are supplied not only in the United States but also worldwide. We already catered to various customers in other countries like the United Kingdom and Australia. As you can design your memorial remotely, our prices posted do not include the overseas delivery charges. For international shipment, we recommend our clients to contact us to have an accurate costing of the delivery.
About Headstones
There is no base when it comes to flat grave markers.
Most of the time they are referred to as gravemarkers. It includes the gravestone, marker, flat marker, headstone, grass marker, monument, and tombstone.
The weight of grave markers depends on the size, color, and thickness. An average grave marker having dimensions of 24” x 12” x 3” in gray weighs 86 pounds up to 1000 pounds especially on large styles.
Maintenance
The answer is no. Unlike stone and concrete, memorials made from stainless steel are less prone to algae and moss. If in case the headstone is exposed to organic matter such as dust, you can clean it through a soft cloth and soapy water. Refrain from using abrasive cleaners as it can affect or remove the protective surface layer of the stainless steel.
Permits
Keep in mind that every cemetery has specific allocations for types of memorials such as headstones, plaques, and full monuments. Whenever you are purchasing a plot, they must discuss this matter with you. If you have no idea about this, we can help you out, before settling for a purchase.
As mentioned above, cemeteries have certain rules and regulations in terms of headstones or memorials. Before checking out a memorial, it is best to check first the cemetery if they allow stainless steel monuments. If you allow us, our customer service can check the cemetery on your behalf.
Most of the cemeteries require specific rules and regulations when it comes to headstones. To resolve this issue, it is best to call the cemetery.
It is a long list of companies that can install headstone or monuments in the cemetery. If you’ll check with your cemetery, they bear an approved list of companies where you should deal with.
Our company is marked to be an approved Monumental Mason in the United States. Our memorials and headstones meet the standards of the United Stated cemetery.
Timing
The time frame depends on the type of memorial you choose and some factors. Usually, the average time frame of creation up to the installation is 12 to 14 weeks. This average time frame can take longer with business closures and public holidays.
It is the time frame of manufacturing that does not include the installation. The time frame can change with different circumstances;
- Laser Etching into Premium Black Granite Headstone
10-12 weeks
- Traditional Engraved Headstone
10-12 weeks
- Stainless Steel Laser Cut with colored backing
10-12 weeks
- Laser Etching into Premium Black Granite Plaques
4-6 weeks
- Cast Bronze Plaques
4-6 weeks
- Vitreous Enamel Plaques and Images
4-6 weeks
- Thin Stainless Steel Plaque YAG lasered
2-4 weeks
Actually, we can create such products for a shorter time frame. In line with this, you can contact us and pay the surcharge. As for premium black granite with laser etching, we can provide them within a week as we have in stock. For more information, you can reach out to our sales and customer service team.
Design My Own Memorial (DMO)
As for your design needs, we can create or customize a memorial according to your preferences. However, custom designs are given to be expensive and there is a limited design to your monument. As for your ideas, feel free to contact us.
Yes, you can. As for this additional design, you need us to fill-out the special design request form where you can upload the personal photograph. Upon receiving your request, our design team will ask you for a bit of detail and vision of the photograph.
That’s not true yet illegal. In our company, all of our designs are covered by copyright laws. As you check our website, those designs came up with the preference of our clients and us. We used to have our own designer or sculptor for more than 10 years and we admit that he has superior expertise in this field. Whatever monument or headstone we create, we put our passion and hearts into it. This passion and love is something no one can copy, that’s why our headstones outshine among others.
We can create it for you. As you can see with our website, we only show some perspective or ideas on how a monument or headstone looks like.
We can create it for you. As you can see with our website, we only show some perspective or ideas on how a monument or headstone looks like.
Price
The cost of the memorial depends on the size of the item, quantity, and size of the photos, logos, or other details engraved on the product. Large and more complicated products can cost you a bigger price. To check your design and monument, you can try getting an estimated price in our “Check Price” section.
Yes, additional costs can be accumulated when you choose to have personalized lettering, large graphics and designs, shipping to uncovered states or cities, and sales tax.
In creating headstones and memorials, we do them one at a time. Each stone differs in design, size, color, and preferences. Whatever design you put to your headstone will also affect the price which can somehow be difficult for you to check on our price list online. For accurate costing or information, it is best to contact us and we will be glad to serve you.
No. Only letters memorials at their location. The local tombstone company is not creating the memorial in your city. As our granite headstones are being created elsewhere and shipped to a local company, shipping costs can affect the pricing of our products. Our company is partnered with the best couriers, that’s why we offer amazing shipping rates.
Delivery
From the time of order and payment, the current lead-time is as follows;
Stainless steel headstones – 6 to 10 weeks
Laser etched and traditional engraved granite headstones – 10 to 12 weeks
Stainless steel glass-backed plaques – 4 to 6 weeks
Laser Etched Granite plaques and Marble portraits –
normally 6 to 8 weeks but in special circumstances 2 to 3 weeks
Cast Bronze plaques – 6 to 8 weeks
Stainless steel single thickness plaques – 3 to 4 weeks
*Customized memorials and headstones can add time-frame prior to the delivery. For the specialized products, it is best to check the delivery time frame before placing your order.
We carry the responsibility of the stone until it will be delivered. In the chance that the stone got broken, we will be responsible for all of the paperwork with the courier. Our company will either replace or repair the stone.
The average time of shipment is from 6 to 8 weeks upon receiving the design. After we receive your order, it usually takes 4 to 7 weeks to manufacture the stone and 1 week to ship it.
Installation
For some country areas, you can actually install your headstone on your own. We can send you simple yet straightforward instructions on how to install your headstone or plaque. In addition, you can choose to work with an experienced builder or stone mason in installing your memorial. Keep in mind, there is an additional cost for the installation process. For some metropolitan and large country cemeteries, they require a professional worker in installing memorials.
The cemetery where the marker will be installed should be contacted at first. In line with this, we will confirm also the size of the marker and we meet their specific guidelines. We will also inform you about their installation fee.
In our company, we will take care of everything from the manufacturing up to the installation. Also, we will ensure you that whatever headstone we made will surely be suitable for the cemetery. You can find your installer and pay directly to them.
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